[meteorite-list] A friendly warning...

[Jakub Radwan]

Well, actually it took Michael almost a month to have the item shipped. I 
believe that is not what we call a timely shipment. As Darren Garrison 
remarked pertinently, Michael offers very poor customer service as compared 
to other meteorite dealers.

Kind regards,

Jakub Radwan
Polish Meteoritical Society

Thomas Webb <webbth1 at yahoo.com> napisał(a):

> List,

> I believe Michael makes a timely shipment of

> everything ordered and paid for.  I've never had this

> problem in the seven years I've been buying from him.

> Problems with International shipments happen to

> everyone occasionally.

> Thomas

> 

> --- Martin Altmann <altmann at meteorite-martin.de>

> wrote:

> 

>>> Its well know ordinary packs go

>>> for the 70% lost.

>> 

>> Then the problem has to be located in Italy,

>> I had only 2 losses in 7 years from USA.

>> 

>> -----Ursprüngliche Nachricht-----

>> Von: meteorite-list-bounces at meteoritecentral.com

>> [mailto:meteorite-list-bounces at meteoritecentral.com]

>> Im Auftrag von M come

>> Meteorite Meteorites

>> Gesendet: Samstag, 23. Juni 2007 19:03

>> An: michael cottingham; 'Jakub Radwan';

>> Meteorite-list at meteoritecentral.com

>> Betreff: Re: [meteorite-list] A friendly warning...

>> 

>> It is many strange speack of high shipping cost when

>> I buy

>> many minerals from USA - some its over 4 kg. - and I

>> pay for

>> all $55 for a unique ship and registered, or a

>> normaly

>> registered mail of at 200 grams I pay at $10 via

>> USPS...for

>> not speack of express courier type FedEx or UPS,

>> this last I

>> pay at $40 for big packs. Its well know ordinary

>> packs go

>> for the 70% lost.

>> 

>> Matteo

>> 

>> 

>> ----- Original Message -----

>> Da : "michael cottingham" <mikewren at gilanet.com>

>> A : "'Jakub Radwan'" <jakub at meteorites.pl>,

>> <Meteorite-list at meteoritecentral.com>

>> Oggetto : Re: [meteorite-list] A friendly warning...

>> Data : Sat, 23 Jun 2007 10:56:32 -0600

>> 

>>> Jakub,

>>> 

>>> When is the last time you emailed me?  5 or 6

>> months ago? 

>>> Because this is the 1st time, since our

>> transaction that I

>>> have heard anything about this one.

>>> 

>>> Back then I answered your emails. Back then I told

>> you I

>>> had shipped it and back then I communicated with

>> you just

>>> fine.

>>> 

>>> NO. I don't answer every email on the same

>> subject,

>>> especially when overseas shipping can take time

>> ... a long

>>> time.  I have had this problem before, and I

>> believe

>>> everyone finally did receive their item. Maybe, a

>> year

>>> later, but that was not MY FAULT!  

>>> 

>>> True Story:  I sent out several thousands of

>> dollars worth

>>> of the Rare Fall, Weston... I sent it out Global

>> Priority

>>> Mail. It never showed up. I was surprised because

>> I had

>>> never lost a Global Priority before. I sent a

>>> replacement.. Registered Mail, Thousands of

>> dollars more

>>> of Weston. IT NEVER Showed up. This was to

>> Germany.  The

>>> buyer thought I was a thief. I thought the buyer a

>> thief.

>>> I began to slowly refund the money... I was pissed

>> because

>>> I thought I was scammed. About a year or more

>> later, one

>>> of the packages was found in the basement of the

>> next door

>>> neighbor. They found this package while cleaning

>> their

>>> basement. My buyer was not home when the package

>> came, so

>>> the postman gave it to the neighbor... and she

>> finally

>>> gave it to my client a year later!  The second

>> package is

>>> still missing in Germany.

>>> 

>>> In the 10 years I have been doing this... I have

>> sent over

>>> 20,000 packages. I have over 9,000 (NINE THOUSAND)

>>> Positive feedbacks on Ebay, and that is just my

>> ebay

>>> business.  I have sold thousands of meteorites to

>> hundreds

>>> of happy customers. I have refunded every purchase

>> that

>>> was lost in the mail or if the person was

>> dissatisfied. 

>>> 

>>> Also, there is NO WAY to track your shipment

>> outside the

>>> USA. At that time I do not believe that service

>> was

>>> available on the way I sent it.

>>> 

>>> ALSO, when you elect to play the "Customs Game",

>> that is,

>>> no or little value decalred on the item and you

>> want to

>>> insure it for the full amount, remember I told you

>> I don't

>>> do that. It is illegal.  I did recommend that you

>> insure

>>> it, but that amount would be declared on the

>> customs

>>> invoice and you would have to pay your customs

>> fee. If the

>>> buyer elects to have NO VALUE placed on the item,

>> as to

>>> avoid custom fees, then they forfeit all rights to

>> a

>>> refund.

>>> 

>>> 

>>> I have had maybe 25 lost packages, (In 10 years)

>> and I

>>> believe I have refunded or replaced the items in

>> all of

>>> these cases, unless there was some other

>> agreement.

>>> 

>>> In my experience, Italy is the worst place to send

>>> anything to... Eastern Europe is second and

>> Germany has

>>> sometimes the worst delays.. (Due to Customs). 

>> This

>>> statement is not intended to be slander or to be

>> mean, but

>>> some countries have a terrible postal system, with

>> thieves

>>> , delays, and other problems...

>>> 

>>> I am in the business to sell meteorites... not

>> play games.

>>>  CUSTOMER> POSTAL SERVICE>SELLER.  The party in

>> the middle

>>> is sometimes to blame!

>>> 

>>> 

>>> Best Wishes

>>> 

>>> Michael Cottingham

>>> 

>>> 

>>> 

>>> 

>>> 

>>> -----Original Message-----

>>> From: meteorite-list-bounces at meteoritecentral.com

>>> 

>> [mailto:meteorite-list-bounces at meteoritecentral.com]

>> On

>>> Behalf Of Jakub Radwan

>>> Sent: Saturday, June 23, 2007 6:35 AM

>>> To: Meteorite-list at meteoritecentral.com

>>> Subject: [meteorite-list] A friendly warning...

>>> 

>>> Dear Listees,

>>> 

>>> As I have tried all other ways to work things out,

>> I

>>> believe it is high  time I sent a friendly

>> warning. 

>>> 

>>> Almost 7 months ago, I purchased a specimen of

>> Campo Del

>>> Cielo from Michael  Cottingham. As a Christmas

>> bonus

>>> Michael offered a 50% discount and agreed  to

>> cover

>>> freight charges. What was my surprise when it

>> turned out

>>> that the  package had been sent via USPS's Global

>> Economy

>>> Parcel service (the worst  ground shipping option

>> out

>>> there with estimated delivery time of 4-6  weeks).

>>> Needless to say the parcel has never made it, but

>> that is

>>> not why I  am making this public. The real reason

>> is

>>> Michael's lack of respect for his  customers.

>>> 

>>> Not only has he failed to provide me with a

>> shipping

>>> confirmation as a  proof that the package has

>> actually

>>> been sent (with all due respect, why  should I

>> trust him?)

>>> , he is also not even so kind as to reply to my 

>> e-mails.

>>> Of course, I am aware there is no way to get my

>> money

>>> back. I just  want to warn you. Please think twice

>> before

>>> you order anything from the  Michael Cottingham

>> Meteorite

>>> Collection.

>>> 

>>> 

>>> Kind regards from Poland,

>>> 

>>> Jakub Radwan

>>> Polish Meteoritical Society

>>> 

>>> ______________________________________________

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>>> Meteorite-list at meteoritecentral.com

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>>> 

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