We need to address shipping policy...Re: 611 Book

[NW Mailing List]

If THAT is the shipping policy then whoever is in charge needs to adjust to meet the needs. Losing almost $1,000 on shipping in a nine month period is very poor management. Shipping costs should be the actual cost to ship an item to the buyer. Charging more and especially less than those costs is just not acceptable. The price to ship every item needs to cover the actual USPS cost plus any and all materials used to box the items. Charging less is insane! 

My 2¢,Roger HuberDeer Creek Locomotive Works

      From: NW Mailing List <nw-mailing-list at nwhs.org>
 To: NW Mailing List <nw-mailing-list at nwhs.org> 
 Sent: Monday, November 2, 2015 6:54 AM
 Subject: We need to address shipping policy...Re: 611 Book
   
  
 
 On 10/29/2015 4:39 PM, NW Mailing List wrote:
  
 In 2014 the commissary had  a loss of $520 on shipping. Through Sept 2015 our loss on shipping is $973.43 which is 1.79% of our gross sales. Our objective is to break even  on shipping.  One of the reasons we have a deficit on shipping is we lose on shipping when we have to send an order in multiple packages. While this doesn’t apply in every case, it does apply in many cases. A second reason is we haven’t raised shipping rates in 2015 even though there have been some  increases from the post office. We expect to see continual shipping losses as we send items digitally with a minimum handling charge rather than a shipping rate based on the commissary order amount....Whatever we do, we don’t expect any changes in our postage pricing policy. 
 Alex,
     I find your explanation incomprehensible and I have to question why we are losing money on shipping. Why are we allowing this to happen? Multiple packages or not, customers should expect to pay the actual cost of shipping and not a penny more. It seems that we do indeed need to look into our postage pricing policy and revamp it to where shipping costs are the actual amount.
 
 Jimmy Lisle
 
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