[Woodcarver] broken tools

[Mike & Patty Wilcox]

First off, let me say that I picked up a couple of Walnut Hallow tools on
e-bay.
When 1 broke I had contacted them -  e-mail
& asked if they replaced broked tools.
Never heard from them until 2 months later.
They just told me yes & tell them the tools # & my address & they will send
me replacements.
As I told them I am amased at them doing this.
The reason it took 2 months was because they had trouble with the e-mail add
that I used.
I know these are not high quality tools but they have been a life saver to
me until I am able to get what I really want.
They are a good set for someone that might want to see if they really like
carving.  Tahank God I broke these & not one of the top ones.
I just felt that they deserve a remark for standing behind their tools.
Here is our conversation below-  if you need to contact them-  remember your
read it from the bottom up.


We had a problem with the web site you sent your first email to. I need to
know the number's of the tools or if they came in a set I need that number.
If you can send that to me with your address I will gat the replacements
sent out to you right away. Sorry about any inconvenience this has caused
you.


Janice Wand
Customer Service Associate
wandj at walnuthollow.com
Walnut Hollow
1409 State Road 23
Dodgeville WI 53533
  -----Original Message-----
  From: Mike & Patty Wilcox [mailto:mllrynaz at millry.net]
  Sent: Friday, March 12, 2004 10:38 PM
  To: Janice Wand
  Subject: Re: broken tool



  Man did that tke a long time.  LOL
  I have 2 of them.
  How do I get them replaced?


    ----- Original Message ----- 
    From: Janice Wand
    To: Mike & Patty Wilcox
    Sent: Friday, March 12, 2004 11:01 AM
    Subject: RE: broken tool


    Yes we do if they are ours.


    Janice Wand
    Customer Service Associate
    wandj at walnuthollow.com
    Walnut Hollow
    1409 State Road 23
    Dodgeville WI 53533
      -----Original Message-----
      From: Mike & Patty Wilcox [mailto:mllrynaz at millry.net]
      Sent: Wednesday, January 14, 2004 12:07 PM
      To: Walnut Hollow Woodcraft Store
      Subject: broken tool


      Do you replace carving tools that break?